Refunds & Returns

1. What is covered

We will replace or refund your order if:

• •It arrives damaged — crushed packs, broken sticks, a parcel damaged in transit
• •The wrong product or the wrong pack size was sent
• •Something is missing from the order
• •The product is defective — for example it will not stay lit, or the pack was sealed badly

In any of these cases the problem is ours and you will not be out of pocket.

2. What is not covered

We cannot accept returns for:

• •A change of mind, or not liking the fragrance once burned. Fragrance is personal and an opened pack cannot be resold
• •Normal variation between batches. Fragrance oils and masala are natural materials, so scent strength and stick colour vary slightly
• •Packs opened or part-used, except where the product is genuinely defective

If you are unsure which fragrance to try, call us before ordering and we will help.

3. How to report a problem

Tell us within 48 hours of delivery. Call or email, and include:

• •Your order number
• •What is wrong
• •A photograph of the item and, if the parcel was damaged, of the packaging

The photograph matters — it is usually all we need to resolve it immediately, and it lets us raise the damage with the courier.

Please keep the packaging until the matter is settled.

4. How we resolve it

Once we have seen the photograph we will offer you a replacement or a refund — your choice.

We normally do not ask you to send the item back. Where we do need it returned, we arrange and pay for the return pickup. You will never be asked to pay return shipping for a problem that was ours.

5. How refunds are issued

Refunds go back to the original payment method — the same card, UPI ID or account you paid from. We cannot refund to a different account.

We process the refund within 2 working days of agreeing it. Your bank then takes a further 5 to 7 working days to show it, which is outside our control.

Where shipping was charged and the whole order is refunded, the shipping charge is refunded too.

6. Cancelling an order

You can cancel free of charge any time before your order is dispatched — call or email with your order number and we will refund you in full.

Once a parcel has been handed to the courier we cannot recall it, but you can refuse delivery, and we will refund you once it comes back to us.

7. If a parcel never arrives

If tracking shows delivered but you have not received it, or the parcel has not moved for more than seven working days, contact us.

We will raise it with the courier. If the parcel cannot be traced we will replace the order or refund it in full. You will not be left to chase the courier yourself.