Shipping

1. Where we ship

We ship to addresses across India.

We do not currently ship internationally. If you are outside India and want to order, contact us and we will tell you whether we can arrange something.

A few remote PIN codes are not served by our courier partners. If yours is one, we will contact you after you order and refund you in full if we cannot deliver.

2. Shipping charges

• •Orders under ₹499 — flat ₹60 shipping
• •Orders of ₹499 and above — free shipping

The charge is calculated on the order value and shown to you before you pay. There are no other handling or packing fees.

3. When your order is dispatched

We aim to dispatch within 2 to 3 working days of receiving your payment.

We roll and pack to order rather than shipping from a warehouse of finished stock, which is why it is not same-day. Working days are Monday to Saturday, excluding public holidays in Gujarat.

Orders placed during a festival period may take a little longer, and we will tell you if so.

4. How long delivery takes

Once dispatched, delivery normally takes 4 to 8 working days depending on your location.

Metro cities are usually at the faster end of that range; smaller towns and remote PIN codes at the slower end, and occasionally beyond it.

These are estimates based on courier performance, not guarantees.

5. Tracking your order

We will contact you on the phone number you gave us when your order leaves the works, and pass on the courier's tracking details.

If you have not heard from us within 3 working days of ordering, call us with your order number and we will tell you exactly where it is.

6. Delays

Parcels are occasionally delayed by weather, strikes, festival volumes or the courier's own backlog. Once a parcel is with the courier, its movement is outside our control.

We will always help you chase it. If a parcel has not moved for more than seven working days, contact us and we will raise it with the courier — see our Refund Policy for what happens if it cannot be found.

7. Getting your address right

Please check your address and PIN code before paying. An incomplete address is the most common reason a parcel is delayed or returned.

If you spot a mistake, call us immediately. We can correct it before dispatch at no cost. After dispatch, we may not be able to.

8. Undelivered and refused parcels

Couriers normally attempt delivery more than once. A parcel that cannot be delivered — nobody available, an incorrect address, or delivery refused — is returned to us.

When it reaches us we will contact you. You can have it re-sent, in which case the shipping charge applies again, or refunded. Where the parcel came back because the address was wrong or delivery was refused, the original shipping charge is not refunded.